Sometimes you need to have some answers before you trust a seller. That's why we have gathered all the possible questions about our products, company or policies. If you still have a question you can't find below - don't hesitate to contact us!
- Shin Guards - Pre Sale Questions
- After Purchase Questions
- Shipping, Delivery & Returns
If you have an issue or question that requires immediate assistance, you can click the button below to live chat with a Customer Service representative.
If we aren’t available, drop us a message by the contact form and we will get back to you within 12-36 hours!
Shin Guards - Pre Sale Questions
|Small (Age 7-10)
Absolutely! We wouldn’t sell shin guards that could not be used during both training and matches. The rule book says that the player must have protection from suitable material, which our shin guards have.
In fact, we are proud that elite players around the world use our protection!
Two short answers:
- If you playing a game you should have the matching gear as your teammates - were socks are a part of the teams uniform.
- At your practise you don't need socks.
Yes they can! They can be washed in 30°.
Just a small reminder - avoid to tumble dry the shin guards (the protection might get damaged). Instead we recommend to let them flat dry.
After Purchase Questions
If you should receive a damaged or wrongly delivered product we ask you to contact our Customer Service as soon as possible to leave a written report of the defect. In these cases, you must contact us within 14 days from when the delivery reaches you, in order to get the complaint approved. Contact us via email: email@example.com or use our contact form. We will reach out to you as soon as possible.
Any damaged product should be returned in the state it arrived, and any wrongly delivered product should be returned unused and unchanged. This way we can send you a new or the correct item.
Sometime things happen, but don't you worry! Just reach out to us via firstname.lastname@example.org or use our contact form. Attach photos of the damaged items and we will make sure to send new products if the damaged item falls under Adamas warrenty policies.
Shipping, Delivery & Returns
Orders recieved before 14:00 will be shipped out the same day. The estimated delivery time is 3-7 days within Europe, since your product is shipped from Sweden.
In case of longer delivery delays please contact our Customer Service via email@example.com or our contact form
All deliveries are performed by PostNord or DHL. You receive a shipment confirmation email when your order has been handled at our warehouse, and usually an SMS notification from the freight company when the package has arrived.
If you purchase is over €49.00 we don’t charge you for the shipping cost. Otherwise the shipping cost is €4.9 - €6.9, depending on the carrier.
You can add an extra tracked shipment for a small fee at the checkout.
We offer free exchanges if you would like to change to a different size/color, but no later than 30 days after your delivery date. Provided the product is in its original condition and follows our return policy, we will ship your new order within 1-3 days after we received and approved the exchange. To apply for an exchange, please contact us at firstname.lastname@example.org or use our contact form.
If you wish to make a return, please contact us at email@example.com or use our contact form. All information and instructions will be sent to your registered email address after your registration. All returns must be made within 30 days of the order being delivered to you.*
*The return policy is not appliable for personalized items.
PLEASE NOTE! All items must be returned in their original condition, meaning that they are not used and that all original labels and tags remain on the products as when you received them.