FAQ

Sometimes you need to have some answers before you trust a seller. That's why we have gathered all the possible questions about our products, company or policies. If you still have a question you can't find below - don't hesitate to contact us!

Filter by Topic
All
  • All
  • Shin Guards - Pre Sale Questions
  • After Purchase Questions
  • Shipping, Delivery & Returns

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to live chat with a Customer Service representative.

If we aren’t available, drop us a message by the contact form and we will get back to you within 12-36 hours!

Shin Guards - Pre Sale Questions

   Length Upper girth Lower girth
Small (Age 7-10) 28 cm 24-30 cm 14-16 cm
Medium 
(Age 11-13)
29 cm 26-32 cm 16-19 cm
Large 
(Age 14+)
30 cm 28-34 cm 18-21 cm
XL 31 cm 30-39 cm 20-23 cm
XXL 32 cm 34-41 cm 22-25 cm
Yes!

Absolutely! We wouldn’t sell shin guards that could not be used during both training and matches. The rule book says that the player must have protection from suitable material, which our shin guards have.

In fact, we are proud that elite players around the world use our protection!

Two short answers:

  • If you playing a game you should have the matching gear as your teammates - were socks are a part of the teams uniform.
  • At your practise you don't need socks.

Yes they can! They can be washed in 30°.

Just a small reminder - avoid to tumble dry the shin guards (the protection might get damaged). Instead we recommend to let them flat dry.

Adamas shin guards actually suits for every sport where your shins might get hurt.

After Purchase Questions

If you should receive a damaged or wrongly delivered product we ask you to contact our Customer Service as soon as possible to leave a written report of the defect. In these cases, you must contact us within 14 days from when the delivery reaches you, in order to get the complaint approved. Contact us via email: contact@adamaswear.com or use our contact form. We will reach out to you as soon as possible.

Any damaged product should be returned in the state it arrived, and any wrongly delivered product should be returned unused and unchanged. This way we can send you a new or the correct item.

Sometime things happen, but don't you worry! Just reach out to us via contact@adamaswear.com or use our contact form. Attach photos of the damaged items and we will make sure to send new products if the damaged item falls under Adamas warrenty policies.

Shipping, Delivery & Returns

The estimated delivery time is 3-7 days within Europe, since your product is shipped from Sweden.

In case of longer delivery delays please contact our Customer Service via contact@adamaswear.com or our contact form

All deliveries are performed by PostNord or DHL. You receive a shipment confirmation email when your order has been handled at our warehouse, and usually an SMS notification from the freight company when the package has arrived.

If you purchase is over €49.00 we don’t charge you for the shipping cost. Otherwise the shipping cost is €5.9

If your order hasn't arrived in time - let us know! Please contact our Customer Service via contact@adamaswear.com or our contact form.

Exchange
We offer free exchanges if you would like to change to a different size/color, but no later than 30 days after your delivery date. Provided the product is in its original condition and follows our return policy, we will ship your new order within 1-3 days after we received and approved the exchange. To apply for an exchange, please contact us at contact@adamaswear.com or use our contact form.

Return
If you wish to make a return, please contact us at contact@adamaswear.com or use our contact form. All information and instructions will be sent to your registered email address after your registration. All returns must be made within 30 days of the order being delivered to you.*

*The return policy is not appliable for personalized items.

PLEASE NOTE! All items must be returned in their original condition, meaning that they are not used and that all original labels and tags remain on the products as when you received them.

Can't find the question you were looking for? Contact Support